Frequently Asked Questions

Tips and Troubleshooting

We strongly believe in education, to give you a better understanding of how your system works and what you can do to protect it.

My septic alarm just went off. What does this mean?

Newer systems come with both a filter and an alarm. If your alarm goes off, that’s your first sign that there is a problem. That can be as simple as cleaning your filter, or that your tank is full and it’s time to be pumped.

If the red light on your alarm is on, there is a problem that needs attention. There is no reset button on an alarm.

When the top and bottom layers grow, the liquid layer can’t flow efficiently. Therefore, removing all layers gives your tank a “restart.” Without routine pumping, your system has to work harder, which eventually will cause premature failure.

There are many variables in this decision. Our technicians build a history on your system and add in the variables: the size of your home, how many gallons your tank holds, how many people are in the household, whether there has been recent illness or a member of the home in chemotherapy treatment, etc. Once this is established, a recommendation is made for the pumping frequency. We keep these records on your tank and send out reminders to the homeowner when it’s due again.

When you call or email to schedule your service, it’s good to know where your tank is located and if you have underground sprinklers. If you can mark it with a flag, or anything to help it stand out, our technicians truly appreciate it. If your lid isn’t exposed and needs to be dug up, that’s also something that helps them out.

We do everything we can to stay off your lawn. Each of our trucks carry over 200 feet of hose. If your access area is difficult to reach and requires access by driving on the lawn, we will recommend your service time to be when the ground is frozen or completely dry.

This is a great question, there are so many things you can do to add longevity to your system. Here’s a great list!

  • Don’t drive over your septic tank with anything larger than your lawn mower.
  • Keep livestock off your drain field or mound.
  • Avoid driving over your drain field area. You don’t want to damage the pipes or compact the drainage soils.
  • Be sure to have any downspouts or other possible run off directed away from your tank and drain field.
  • Don’t put grease down your drain.
  • Avoid flushing things in the toilet that aren’t meant to be flushed, for example, feminine products, cat litter, cigarette butts, paper towels, baby wipes or other “flushable” wipes.
  • Just because the label says “flushable” doesn’t mean we should flush them. These types of products turn into a cement-like consistency that will either clog or damage elements of your system.
  • Be intentional on conserving as much water as possible.
  • Spread out your laundry over the week rather than doing the bulk of it in one day. This can overload your system and put a lot of stress on it.

Do you have a question not answered here? We are happy to help and only a phone call away!